265 Privacy Policy — User Data Protection
265 is committed to protecting the privacy of all users in Malaysia. This page explains what information we collect, how we use it, and your rights as a user.
Last updated: January 2026
Information We Collect From You
When you register or use the 265 platform, we collect several categories of information to provide a secure, efficient service that meets the needs of Malaysian users.
Personal Account Information
During registration, we collect the information you provide directly, including your full name, email address, phone number, date of birth, and encrypted password. This information is used to verify your identity and ensure account security.
Device & Browser Information
We automatically collect technical data when you access the 265 platform, including:
- Your estimated IP address and country location.
- Device type, operating system, and browser version in use.
- Access time and date, along with pages visited.
- Session data, including time spent on the platform and navigation actions.
MYR Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary payment details, including bank account holder name, bank account number, and transaction information. 265 does not store credit or debit card numbers directly — all transactions are processed through secure payment gateways that comply with international security standards.
Why We Collect This Information
Information collected by 265 is used solely for legitimate purposes directly related to the provision of platform services. We will not sell users' personal data to third parties for marketing purposes.
The primary purposes for which we use this information are:
- Identity verification and account security — ensuring every user is a verified individual and that accounts are not misused by unauthorised parties.
- Financial transaction processing — ensuring deposits and withdrawals in MYR are processed accurately and securely.
- Service improvements — analysing platform usage patterns to improve the overall experience for users in Malaysia.
- Legal Compliance — meeting relevant legal and regulatory requirements, including AML (Anti-Money Laundering) and KYC obligations.
- Service communications — sending users important notifications relating to their account, transactions, and policy updates.
- Customer Support — resolving user enquiries and complaints more effectively using previous interaction records.
Cookies and Tracking
The 265 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session cookies — keeping you logged in throughout an active session without needing to re-enter your credentials.
- Preference cookies — saving your language settings and display preferences for a more personalised experience.
- Analytical cookies — collecting aggregated data on how users interact with the platform for technical improvement purposes.
- Security cookies — detecting suspicious activity and helping prevent unauthorised access to user accounts.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect some features of the 265 platform.
Data Storage, Security & Sharing
Data Storage Security
265 employs multiple layers of security to protect user data stored on our servers. All personal data is encrypted using SSL technology during transmission and stored in a server environment protected by firewalls and intrusion detection systems.
User passwords are never stored in plain text — they are processed using a one-way hashing algorithm that cannot be decrypted by anyone, including 265 staff.
Data Retention Period
User personal data is retained for as long as the account remains active, or for the period required by applicable law. After an account is officially closed, data will be kept for the minimum retention period prescribed by legal requirements before being securely deleted.
Third-Party Sharing
265 will not share users' personal information with third parties except in the following circumstances:
- Payment service providers required to process your MYR transactions — only the minimum necessary information will be shared.
- Government authorities or law enforcement when required by a valid court order or applicable law.
- Third-party technical service providers that assist in platform operations, subject to strict confidentiality agreements.
Your Rights as a 265 User
As a 265 platform user, you have several rights regarding your personal data, all of which we fully respect.
You have the right to request a copy of the personal data we hold on your account at any time.
If any information in your profile is inaccurate, you can update it yourself or request that we correct it.
You may request the deletion of your personal data, subject to any applicable legal retention obligations.
To exercise any of the above rights, contact the 265 support team by email at [email protected] or via live chat in your account. We will process your request within a reasonable timeframe. For more information on how we protect our users, please visit our responsible gaming us.
Privacy Policy Updates
265 reserves the right to update this privacy policy from time to time to reflect changes in our practices or new legal requirements. Users will be notified of any significant changes via account notifications or a notice on this page. The date of the last update will always be displayed at the top of this page. If you have any questions about this privacy policy, please refer to the our FAQ or contact us directly.
Your Privacy Protected, Your Experience Secured
For further enquiries about how 265 protects your data, contact us at [email protected] or visit our FAQ page for more details.