265 Responsible Gaming — Take Care of Yourself, Play Smart
265 believes that healthy entertainment starts with self-awareness. This page provides a comprehensive guide to help you play in a controlled, safe, and enjoyable way.
265's Commitment to Healthy Gaming
For 265, our responsibility to users goes far beyond simply providing a gaming platform. We believe every user deserves to enjoy online entertainment in a way that is controlled, mindful, and free from disruption to their daily life.
Online gaming is a form of entertainment and recreation. Like any other leisure activity, it should be enjoyed within reasonable limits and must not become a source of financial or emotional stress. The 265 platform is designed with user control features that let you manage your gaming experience according to your own preferences and means.
We encourage all users to always put their own and their family's wellbeing above everything else. If at any point you feel that gambling is beginning to have a negative impact on your life, please use the control tools we provide or contact the 265 support team for assistance.
Recognise the Signs of At-Risk Behaviour
The first step toward responsible gaming is recognising the warning signs that may indicate your playing habits need attention. The following signs should be taken seriously:
- Borrowing money to play or to cover losses.
- Spending beyond your financial means.
- Neglecting bills and family financial responsibilities.
- Feeling restless or irritable when unable to play.
- Lying to family members about the time or money spent.
- Using gaming as an escape from problems.
- Unable to stop playing even when you had planned to do so.
- Spending increasingly more time on the platform than before.
- Neglecting work, family, or social responsibilities due to gaming.
- Attempting to "chase" losses by continuing to bet.
- Increasing bet amounts to get the same level of excitement.
- Feeling compelled to play even when you don't want to.
If you recognise any of the above signs in yourself or someone you care about, now is a good time to take proactive steps. 265 is here to help.
Set Your Time & Budget Limits
One of the most effective ways to maintain responsible gaming is to plan ahead before you play. 265 encourages all users to set clear limits before starting any gaming session.
Daily & Monthly Budget Limit
Decide in advance the maximum amount in MYR (RM) you are comfortable spending on entertainment over a given period. Treat the money spent as an entertainment cost, not an investment. Never use funds that are needed for essential expenses such as rent, food, or bills.
Play Time Limit
Set a specific time limit for your gaming sessions — for example, no more than two hours per day. Use your phone's timer as a reminder. When time is up, stop without exception.
Regular Breaks
Take a complete break from the platform for at least a few days each month. This helps you reassess your relationship with gaming and ensure it remains a healthy hobby rather than a necessity.
Self-Control Tools on the 265 Platform
265 offers several self-control tools that you can activate at any time through your account. These features are designed to help you maintain full control over your gaming experience.
Deposit Limit
You can set daily, weekly, or monthly deposit limits in MYR (RM) through your account settings. Once a deposit limit is in place, any attempt to deposit beyond that amount will be automatically blocked. Reductions take effect immediately, while increases are subject to a review period.
Break & Cool-Off Period
If you feel like you need a break from the platform, you can activate a cooling-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or make any transactions. This feature helps you avoid impulsive decisions during moments of emotional instability.
Self-Exclusion
For those who need a longer pause, 265 offers a self-exclusion option for extended periods. While self-exclusion is active, your account will be fully blocked. To activate self-exclusion or to find out more about this option, please contact our support team at [email protected].
Minor Protection
265 is firmly committed to preventing minors from accessing our platform. Online gambling is strictly for individuals aged 18 and above.
Protective Measures
- The registration process requires date of birth verification, and 265 reserves the right to request identity verification documents at any time.
- Any account found to be owned by a minor will be closed immediately, and any remaining balance will be processed in accordance with established procedures.
- Parents and guardians are encouraged to use parental control software on shared devices to prevent children from accidentally accessing the platform.
Shared Responsibility
Beyond the technical safeguards we have in place, we need all adult users to ensure their devices and login credentials are kept out of reach of children or younger family members. Never share your 265 account password with anyone, including family.
Life Balance & Getting Help
Healthy gaming means it doesn't interfere with the other important areas of your life. Maintain a balance between leisure time, work and family responsibilities, social relationships, and your physical and mental wellbeing.
Ask yourself regularly: is my gaming still under control? Is it enjoyable, or has it become a source of stress? If your answers raise any concern, don't hesitate to seek support.
Available Support
If you or someone you know needs help with problem gambling, professional support resources are available. The 265 support team is also ready to help connect you with the right resources and guide you in using the self-control tools available on our platform.
Reach the 265 support team via email at [email protected] or through the live chat in your account. We respond promptly and handle every enquiry with full confidentiality and respect. You may also refer to the our FAQ for initial guidance.
Remember: asking for help is a sign of strength, not weakness. 265 is always here for you.
You're Not Alone — We're Always Here
Play smart and enjoy the entertainment without pressure. If you have questions about self-control tools or need assistance, contact us or visit our FAQ page for further guidance.